CUSTOMER CARE
At Leo Marie, we are committed to providing exceptional customer service. Our dedicated customer service team is here to assist you with any questions, concerns, or feedback you may have. Please find below the information and resources to help you.
Contact information:
Email: leomarie.crafts@gmail.com
Hours of operation: Our customer care team is available to assist you during the following hours:
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Monday to Friday: 8:30am to 8:00pm EST
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Saturday: 9:00am to 7:00pm EST
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Sunday: 12:00pm to 6:00pm EST
Frequently Asked Questions (FAQs): We have compiled a list of frequently asked questions to address common concerns. Please visit our FAQ page to find answers to questions about shipping, returns, product care, and more.
Order Tracking: To track the status of your order, please use our Order Tracking tool. Simply enter your order number and email address to get real-time updates on your shipment.
Returns/Refunds/Warranties: We want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our Returns and Refunds Policy for detailed instructions and conditions. Our team will be happy to assist you throughout the process.
Social Media Support: Connect with us on Facebook, Instagram, and TikTok for additional updates, and promotions. Our social media team is also available to assist you with any inquiries you may have.
Live Chat: For immediate assistance, our live chat feature is available during our business hours. Simply click on the chat icon in the bottom right corner of your screen to start a conversation with one of our customer care representatives.
PRIVACY & SAFETY
At Leo Marie, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety section outlines our practices and policies regarding the collection, use, and security of your data.
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Collection of Personal Information: We may collect personal information from you when you place an order, subscribe to our newsletter, participate in surveys, or interact with our website. This may include your name, email address, shipping address, and payment details. Rest assured that we only collect information necessary to fulfill your orders and provide you with a personalized shopping experience.
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Use of Personal Information: We use your personal information to process your orders, communicate with you about your purchases, provide customer support, and send you relevant updates and promotions. We do not share your information with third parties for marketing purposes without your explicit consent.
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Security of Personal Information: We take the security of your personal information seriously. We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction of your data.
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Use of Cookies: We use cookies and similar technologies to enhance your browsing experience and provide personalized recommendations. Cookies are small text files stored on your device that help us remember your preferences and improve our website's performance. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
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Third-Party Links: Our website may contain links to third-party websites, plugins, or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
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Compliance with Laws: We comply with applicable data protection laws and regulations. If you are located in the European Economic Area (EEA), we ensure that your personal information is processed in accordance with the General Data Protection Regulation (GDPR).
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Children's Privacy: Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe that we may have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the data.
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Updates to Privacy Policy: We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information on our privacy practices.
If you have any questions or concerns regarding our privacy and safety practices, please contact us using the information provided in our Customer Care section.
PAYMENT METHODS
- Credit / Debit Cards
- CashApp
-Venmo
-Cash